Business Operations (BizOps)

The goal of Business Operations, or “BizOps”, is to help drive growth in the company by launching new initiatives or optimizing existing processes and operations within the company.

You can think of BizOps as kind of like an in-house strategy consulting team – they perform project-based work with all of the key departments across the company, including HR, engineering, marketing and support.

The nature of the projects depends on the maturity of the company. In earlier stage startups, BizOps will generally be focused on building new teams and processes. An example could be working with the People Operations team to create a streamlined onboarding process for new employees that helps the company grow its headcount quickly and effectively.

In more established tech companies, the role places more emphasis on optimizing existing processes and searching for new growth opportunities. An example could be meeting with the support team and exploring company data to see if there are any ways to improve the response times for customer enquiries. The research could lead to the support staff moving to a new support tool that automates some of their repetitive tasks, giving them more time to focus on answering customer questions.

Is BizOps right for you?

Business Operations favors people with strong strategic, analytical, communication and presentation skills. Some level of technical proficiency is helpful, for example being able to write SQL or use a tool like Snowflake or Tableau to perform analysis on company data.

BizOps candidates are usually expected to have a degree in a relevant subject like business or finance, and you will generally have a strong advantage if you have previous work experience from a field like strategy consulting, finance, or investment banking.

Business Operations salaries

BizOps roles pay well, with salaries in larger tech companies generally starting at $100k or higher per year.